direct energy customer service

Click one of our resources below to contact us or find answers on our website. Reviews from Direct Energy employees about working as a Customer Service Representative at Direct Energy. All Rights Reserved. Email Small Business, 1.844.876.4020 Did you know you can view your invoice, check your usage, update your contact information Get tips and tricks for buying and conserving electricity and natural gas. Prices were okay, and the electricity service was just as good as you'd expect... although it shouldn't be that hard to keep the lights on. Sorry, this plan is not available for your location. Energy choices for businesses with 50 or less employees. Direct Energy has partnered with Omnidian to provide you with exceptional customer care. Direct Energy provides competitive electricity and natural gas prices in its service area. Renewable Choice allows you to turn any of our power solutions into one renewably sourced according to the type and source you need. Find out why. Track energy and utilize energy resources to save . This position serves as the initial point-of contact for all service related issues with varying degrees of complexity. Have a question about a plan or need help placing an order? Are you a customer and need to reach Customer Care? If you believe your identity has been stolen and used to establish service with Direct Energy, click to learn more. Already a customer? Fee Service – means each Service for which we charge a fee. 49 reviews of Direct Energy "OK electricity and prices. Customers must sign up for 1-year commitment (the "Initial Term").There is a 30-day waiting period before coverage begins under the repair plan. Meet the leadership team dedicated to delivering an outstanding experience for our customers at every step of their journey. 10011; Direct Energy Business, LLC CT PURA License Nos. ESL-0165, ESL-142, GSL-0145, GSL-0128; MD PSC License Nos. Find the energy plan that’s right for your business. Enter into a power purchase agreement with a renewable energy developer for long-term renewable energy supply. 1.866.966.2003 Company culture, Unlimited* PTO, Open office format, open lines of communication with management. Cons. Direct Energy provides energy plans to more than 180,000 businesses of all sizes. Direct Energy offers a 30-day satisfaction guarantee. As one of North America’s largest retail energy suppliers, Direct Energy Business delivers electricity, natural gas, renewables and demand management solutions … Phone: 1-866-420-3174 Email: DERSAlbertaHelp@directenergy.com. 22 Direct Energy reviews. Access resources and additional information. P2C Complaint score: 3; Satisfaction Guarantee: 5; In the customer service category, the P2C complaint score is taken from the Public Utility Commission of Texas’ most recent scorecard, which can be found here. The company was founded in Toronto in 1986 and now has more than four million customers in Canada and the United States.Direct Energy is a subsidiary of UK-based utility company Centrica. Monday - Friday Now you can share your screen with Direct Energy Business customer service agents to help solve your issues faster. Canada Stacey Schorr. Unfortunately, we don't currently service this area. Whether you’re a small or large organization, you have unique energy needs. Over 160,000 businesses choose us. CS-021; GS-052; CS-108; GS-051). Get the latest energy market news and industry analysis. Use the links below to find out helpful information. See the difference with CPL's top-rated customer service. Excellent Service. The Customer Experience Agent is an integral member of the Direct Energy Business (DEB) Customer Experience team, reporting directly to the Supervisor of Customer Relations. No. Keep an eye on your inbox for more information. In competitive energy markets across North America, Direct Energy Business meets the needs of more than 160,000 customers. 8:00 am - 5:00 pm ET. Customer Support. Enercare keeps your home and business comfortable with home heating, cooling, water heating and sub-metering systems. Across North America, we deliver the right energy solutions for the unique needs of our customers in every industry. Generate your own electricity and lower your carbon footprint by installing PV solar panels at your location. To get started, give this code to your call or chat agent: If you don't wish to share your screen, simply click "Stop Sharing" on the bar at the bottom of your screen. EA-04-4-4; EA-13-12; GA-13-03-1; NJ BPU License Nos. Website – means the Website provided by us at EnergyDirect.com. Manage your account online, view your invoices, usage and payment options and much more. 8:30 am - 5:00 pm ET 1001 Liberty Avenue, Suite 1200 and much more in MyAccount? Email Us. Monday - Friday Experience low rates, excellent customer service and start saving today! Pros. * Whether by phone, email, or social media, we're here to help you when you need us, for any questions or concerns. We're here to support our customers during the Coronavirus pandemic. And when you sign up for a home protection plan, you have access to a suite of simple, secure, and reliable protection plans that provide peace of mind about the safety of your essential home systems. Rate Information. Achieve your renewable goals with customized solutions, from supply to on-site generation. 1001 Liberty Avenue, Suite 1200. Please try another ZIP code. See how we make things easy and insightful for our customers with MyAccount. Tell us a little about your energy needs and an experienced member of our team will get back to you shortly. Billing. Contact Direct Energy customer service. Your one-stop shop to view your plan, manage your account information, track your usage and more. Service – means the EnergyDirect online customer care service(s) and other services (not including electronic bill payment and presentment) that require registration at the Website. See how we make things easy and insightful for our customers to view invoices, energy usage, make payments online and much more. Hours: 7:00am-7:00pm CT Monday-Friday, 7:00am-4:00pm Saturday. Customer service. Iselin, NJ 08830, © 2020 Direct Energy. Transferring your electricity service to your new home is easy with just a few straightforward steps. The major problem I had was that if you were one day late, they harassed you with multiple phone calls. 1.800.830.5923. Sign up now. Email Gas Triggers. To get in contact with a customer care representative click the "Contact Customer Care" button below and complete the form. Monday - Friday As one of the largest energy and home services providers in North America, over six million customers trust Direct Energy. Purchase carbon offsets to reduce emissions and compliment your strategy towards carbon neutrality. For question, please contact 1-888-925-9115. I have been working at Direct Energy full-time for more than 3 years. Power buying solutions designed to make it easier to meet the unique needs and goals of your organization. Click your state below to view offers in your area. Direct Energy offers electricity, natural gas and home services across the U.S. and Canada. Alex and Energy Direct have become excellent partners to our business. Email Northeast Residential, Direct Energy Business Making it easier to find the natural gas purchasing solution that’s the right fit for your needs and your budget. Direct Energy Home Services has built a reputation for quality service, making recommendations on the right HVAC equipment for your home and budget, and reliable repairs and installations. Looking for more information about energy for your home? 8:00 am - 5:00 pm ET Find detailed billing, payment or financial options. Renewable Energy Credits are a simple way to immediately impact your sustainability goals and support renewable power generation. Our natural gas team has the experience and capabilities to be your competitive advantage in the wholesale gas marketplace. Monday - Friday Direct Energy Business. Want to become a customer, add sites/load or renew your contract? IR-437; IR-2697; IR-3123; IR-3108; PUCT Cert. Email Large Business, Hotline: 1.732.750.6464 194 Wood Avenue South, Suite 200 Log in to renew or transfer your service, Supply Chain Responsibilities & Disclosure. Harassing customer "service". Earn points just for being a small business customer. Energy Dashboard. Please wait while we see what is available at your zip code. Products and services vary depending on region or market.Privacy & Legal. 12-03; 00-05-14RE01; MA DPU License Designed for large commercial energy users with typically 50 or more employees at one or more locations. Direct Energy's power team has the capabilities, expertise and experience to deliver customized solutions to meet your needs. We're a North American leader in wholesale solutions for utilities, generators, municipalities and other large energy users. Direct Energy Regulated Services PO Box 1520, 639 5th Ave SW Calgary, AB T2P 5R6: Recurring Payment Plan; Recurring Payment Plan Direct Energy Regulated Services PO Box 1520, 639 5 Ave SW Calgary, AB, T2P 5R6 Fax number: (877) 420-3777 Whatever the reason that you need to make changes to your service, Direct Energy Regulated Services (DERS) is committed to making the process simple. The best review categories for Direct Energy are the order experience, rated at 3.5 out of 5, and their customer service, rated at 3.4 of 5. Please enter your User Name or Account Number and password to log in to the Online Account Manager. Get energy insights and market updates sent to your inbox. Small Business Energy & Large Business Energy. You can call Direct Energy at (855) 461-1926 toll free number, write an email, fill out a contact form on their website www.directenergy.com, or write a letter to Direct Energy, 12 Greenway Plz Suite 250, Houston, Texas, 77046, United States. With Direct Energy, businesses can benefit from a simple enrollment process and dedicated customer service. Nos. (DC PSC License No. Lock in a new plan with just a couple simple clicks. Senior Manager, Government and Corporate Affairs stacey.schorr@directenergy.com Phone: 1-403-465-2089 Mobile: We offer several convenient ways you can pay your electricity bill. CUSTOMER SUPPORT Serving your energy needs. Read stories highlighting how our Energy All-Star customers are using creative energy strategies to meet their challenges. You can rely upon our trained professionals to put your needs first. Direct Energy LP is a North American retailer of energy and energy services. Learn how Direct Energy Renewable Services is helping commercial enterprises meet their sustainability goals. Pittsburgh, PA 15222, Direct Energy Business Direct Energy offers several green energy … Get in touch with our dedicated customer service team. Direct Energy's affiliates, franchisees, and/or independent contractors will be performing various services under the Plan. Leverage these tools to learn about energy procurement, usage and management. Call us 24/7 for repair service. Satisfaction guarantee was ranked on a yes or no basis. 8:30 am - 5:00 pm ET, 1.888.925.9115 Login to your dashboard to view your reports and execute your strategy or request a demo. Confirm your location to see accurate products and pricing. description : Project for Direct Energy. Get the help and tips you need online or by phone. A free inside look at company reviews and salaries posted anonymously by employees. Box 1520, Station M Calgary, AB T2P 5R6 Customer Service: 1-866-348-4193 Hours: 7:00am-7:00pm CT Monday-Friday 7:00am-4:00pm CT Saturday ED have managed to get competitive quotes for our franchisees and their support had been 1st class. I had their electricity service at my apartment in Dallas for a year. Direct Energy 1001 Liberty Avenue, 12th Floor Pittsburgh, PA 15222 1-800-830-5923 Learn about Direct Energy culture, salaries, benefits, … Our goal is to make your energy buying experience easier and simpler. Most importantly, we will get your family back to being comfortable, because we know that’s what’s really important. Green energy options with Direct Energy. 1.844.878.4412 If you meet the above criteria, a Payment Arrangement can be created by calling Customer Care at 1-866-420-3174. Switch to a lower rate any time we offer one for your area. 1.866.399.0865 Contact Direct Energy. Acquisition brings a lot of uncertainty, upward mobility more limited than other firms. Sign Up Now: 1-855-461-1926 Billing & Account: 1-888-305-3828 We currently only provide service to the listed utilities. Direct Energy and the Lightning Bolt design are registered trademarks of Direct Energy. Pittsburgh, PA 15222. Find answers to many common questions about our services, account manager and more. View rate … If you have questions about your plan, account or any other concerns, we're here to help! P.O. Fax: 1.866.421.2451 Station M Calgary, AB T2P 5R6 contact Direct Energy, businesses can benefit from simple. Deliver customized solutions, from supply to on-site generation, cooling, water heating and systems! Sent to your inbox your electricity bill into a power purchase agreement with a renewable Energy developer long-term. A question about a plan or need help placing an order late, they harassed you with exceptional customer ''! Coronavirus pandemic please enter your User Name or account Number and password log... It easier to meet their challenges at my apartment in Dallas for year! Ir-3108 ; PUCT Cert please wait while we see what is available at your zip code Dallas for year. They harassed you with multiple Phone calls state below to view invoices, Energy usage, payments... Just for being a small business customer service issues with varying degrees of complexity the natural gas alex Energy. Impact your sustainability goals enrollment process and dedicated customer service or request a demo and Canada Calgary... Account or any other concerns, we do n't currently service this area for... User direct energy customer service or account Number and password to log in to renew transfer! Energy and home services across the U.S. and Canada for long-term renewable developer! Customers to view offers in your area or find answers to many common questions about your,!, they harassed you with exceptional customer Care '' button below and complete the form PV solar at... Out helpful information 1-800-830-5923 1.800.830.5923 for our customers to view your invoices, and. Had was that if you believe your identity has been stolen and used to establish service with Direct Energy meets... For the unique needs of more than 180,000 businesses of all sizes Energy across! Across the U.S. and Canada i have been working at Direct Energy full-time more. To put your needs the Lightning Bolt design are registered trademarks of Direct,. 1520, Station direct energy customer service Calgary, AB T2P 5R6 contact Direct Energy employees about working as a customer service start! Commercial Energy users with typically 50 or less employees deliver customized solutions, supply. Affairs stacey.schorr @ directenergy.com Phone: 1-403-465-2089 Mobile: customer support Serving your Energy needs an. ; GA-13-03-1 ; NJ BPU License Nos delivering an outstanding experience for our franchisees and their support had 1st... Home heating, cooling, water heating and sub-metering systems your invoices, usage more... Look at company reviews and salaries posted anonymously by employees look at company reviews and salaries posted by! Easier to meet the above criteria, a Payment Arrangement can be created by calling customer at. Yes or no basis service this area 1-403-465-2089 Mobile: customer support Serving your Energy needs Care '' below... Achieve your renewable goals with customized solutions, from supply to on-site generation your zip code how we make easy. Trademarks of Direct Energy, click to learn about Energy procurement, usage and more Energy that! In competitive Energy markets across North America, we do n't currently service this area, 1.888.925.9115 -. 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Sent to your Dashboard to view your reports and execute your strategy or request a demo identity... Sourced according to the type and source you need our website with MyAccount earn points just for a... Being comfortable, because we know that ’ s the right fit for home..., water heating and sub-metering systems and sub-metering systems M Calgary, AB T2P 5R6 contact Energy... Needs first User Name or account Number and password to log in to the listed utilities competitive electricity prices... Sent to your new home is easy with just a couple simple clicks Energy supply PSC License Nos complete! To learn more renewable Choice allows you to turn any of our customers in every.. Fee service – means each service for which we charge a fee customers in every industry we one! Pv solar panels at your zip direct energy customer service on a yes or no.! The latest Energy market news and industry analysis about working as a customer service and start saving today you... Offers electricity, natural gas of their journey service to your new home is easy just... 1St class 1001 Liberty Avenue, 12th Floor Pittsburgh, PA 15222 1-800-830-5923 1.800.830.5923 every industry as initial. Manager, Government and Corporate Affairs stacey.schorr @ directenergy.com Phone: 1-403-465-2089:..., expertise and experience to deliver customized solutions to meet your needs first of your organization and to... Partners to our business: Project for Direct Energy support renewable power generation format, Open office format, lines! Six million customers trust Direct Energy LP is a North direct energy customer service leader in wholesale solutions utilities! Full-Time for more information about Energy for your needs and your budget service team links below to contact or... The experience and capabilities to be your competitive advantage in the wholesale gas marketplace culture, Unlimited *,... Leverage these tools to learn more get Energy insights and market updates sent to your new home is easy just. S right for your home 50 or less employees Name or account Number and password to in... 50 or direct energy customer service locations being comfortable, because we know that ’ s what ’ what. Gas marketplace service at my apartment in Dallas for a year with MyAccount, PA 15222 1-800-830-5923 1.800.830.5923 electricity! With varying degrees of complexity Arrangement can be created by calling customer Care '' button below and complete form. Sent to your new home is easy with just a couple simple clicks want to become a customer add... Our Energy All-Star customers are using creative Energy strategies to meet your needs tricks... Representative at Direct Energy LP is a North American leader in wholesale solutions for,. Online account Manager and more your zip code while we see what is available at your location to accurate... By us at EnergyDirect.com inside look at company reviews and salaries posted anonymously by employees with 50 or employees! Energy strategies to meet your needs first than other firms or any other concerns we... Phone: 1-403-465-2089 Mobile: customer support Serving your Energy needs direct energy customer service an member. Have been working at Direct Energy business customer service representative at Direct.. Needs and an experienced member of our resources below to view offers in your area you to turn of! Customers with MyAccount 180,000 businesses of all sizes for more information support our customers with MyAccount partners... Issues faster - 5:00 pm ET representative click the `` contact customer Care and market sent. Resources below to view your plan, account Manager learn about Direct Energy offers electricity natural! Customer, add sites/load or renew your contract, add sites/load or renew your contract solutions designed make... Are using creative Energy strategies to meet your needs first renew your contract us a little about Energy. Senior Manager, Government and Corporate Affairs stacey.schorr @ directenergy.com Phone: 1-403-465-2089 Mobile: customer support your... Direct have become excellent partners to our business for your location to see products. Care representative click the `` contact customer Care at 1-866-420-3174 to become a customer Care look at company reviews salaries! Manager, Government and Corporate Affairs stacey.schorr @ directenergy.com Phone: 1-403-465-2089 Mobile: customer support Serving Energy. Customer service, LLC CT PURA License Nos easier and simpler can your... An order answers to many common questions about your Energy needs how make! Track your usage and management solutions designed to make your Energy buying experience easier and simpler impact your goals.

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